Customer Service & Support

Product Documentation & Manuals

All current files, documents and tools for the operation of your Symeo device are available in our download area.

Technical Support

Do you need a replacement part or quick on-site/telephone support?

Our trained team of technicians can provide you with the following services:

  • Installation and commissioning: mechanical set up, cabling, functional testing, documentation, software configuration
  • On-site support and troubleshooting: fault analysis and technical problem resolution
  • Commissioning check: overall review of the installation and functionality (particularly the mechanical and electrical elements) including verification of the configuration, communication interfaces, switch outputs and cabling
  • Support hotline: remote support for installation, commissioning, troubleshooting, technical problem resolution, software updates
  • Service contracts: customer service on Mondays to Fridays (9:00 am to 5:00 pm CET/CEST), preventative maintenance, extended warranty
  • Training: operational functionality, device parameters, swapping out equipment, commissioning, troubleshooting
  • Spare parts delivery and repairs

Contact our technical support team for advice.

Customer Service

Symeo Service Contract: Expert customer support to address your individual questions and needs

To ensure optimal utilization of the Symeo products, our customer service program includes access to qualified service specialists who will quickly and expertly answer your technical questions on the telephone or via e-mail.

Your benefits

We can help you solve acute problems, thus saving time, reducing costs and allowing you to benefit from the expert know-how of our trained support team.

Do your production costs skyrocket in case of a system outage? Does every second count? You're still not familiar with the Symeo system or you lack the time to become acquainted with the existing solution? We help you address your individual requirements.

Qualified service team with many years of practical know-how

Backed by years of practical know-how and experience, our specialists provide optimal support to help you quickly detect and resolve errors. You can reach our qualified service team from 9:00 am to 5:00 pm on Mondays to Fridays. Your contact partner coordinates all of the required activities, from rapid delivery of replacement parts to remote system maintenance.


Conclude your service contract today and avoid complicated billing processes in the future. Contact us now